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Your IT department, run to a written service level.
We take day-to-day responsibility for your helpdesk, devices, cloud services and network, so your staff stop losing hours to technology and you stop wondering whether the backups work.
What's included
Every managed IT plan covers the full list. Plans are priced per user per month, based on your environment.
Helpdesk
Unlimited remote support by phone, email and portal during business hours, with after-hours coverage for critical issues.
Devices
Laptop and desktop setup, patching, encryption and retirement, managed from one console.
Microsoft 365 and Google Workspace
Accounts, licenses, email, Teams and SharePoint configured securely and kept tidy.
Network and Wi-Fi
Firewalls, switches and wireless monitored, updated and documented.
Backup and recovery
Servers, cloud data and endpoints backed up, with monthly test restores you can see.
Vendor management
We deal with your internet provider, printer company, phone system and software vendors for you.
Onboarding and offboarding
New staff are productive on day one; departing staff lose access the same day.
Documentation
A living record of your systems, password vault and network, owned by you.
What you can hold us to
- Response targets for every ticket, by priority, written into the agreement
- A named lead who knows your environment, not a different technician every call
- A weekly status report and a quarterly business review with your leadership
- A technology roadmap and budget forecast for the next 12 to 36 months
- No long lock-in: if you leave, your documentation and admin access leave with you
Common questions
Can you work alongside our existing IT person?
Yes. Many clients use us in a co-managed model, where your internal staff handle on-site work and we supply the helpdesk, tooling, security and specialist depth.
Do you support on-site work?
Most support is remote, which is faster for you. We arrange on-site visits for installations, moves and hardware failures in Ontario, and use vetted partners elsewhere in Canada.
How long does onboarding take?
Typically two to four weeks, depending on the number of users and sites. We start with an assessment so nothing is missed.
Is managed security included?
Baseline protections such as patching, encryption and backup are included. 24/7 detection and response is part of our managed security service, which most clients add.
Start with a look at what you have.
Our assessment documents your current environment and shows where managed IT would remove cost and risk.